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Gahana Platform

AI Products & Platform

Connect your IT operations, people and business knowledge with the Gahana Unified Intelligence Platform. Explore eight modules that bring service management, AI assistance, automation, workplace, security and analytics into connected workflows.

Explore the eight modules →Request a demo

Start with the modules your business needs. SCP supports configuration, integration and ongoing operations.

Gahana Unified Intelligence Platform

Eight modules. One connected platform.

Find the module that fits your operational needs, then explore how it can work with the rest of Gahana. Each introduction below explains its purpose, key capabilities and an example in practice.

Module features, integrations and subscription availability are confirmed during discovery.

Gahana.ITSM

Operate

IT service managementGive employees a clear route to IT help and service teams a shared view of their work. Manage incidents, requests, changes and asset records through structured workflows.

  • Incident and request workflows
  • Service catalogue and self-service
  • Change and asset records
Explore Gahana.ITSM

Example use case

An employee reports a laptop fault. The service desk links the request to the device, assigns an owner and tracks progress.

Integration scope to discuss

Service desk, asset inventory and identity systems.

Enquire about Gahana.ITSM →

Who it helps: Service desk & IT service managers

Gahana.Observability

Operate

Service health & visibilityUnderstand how your applications and infrastructure are performing. Bring metrics, logs, traces and alerts together so operations teams can investigate problems with better context.

  • Metrics, logs and traces
  • Event correlation and alert routing
  • Service health views
Explore Gahana.Observability

Example use case

A service slows down. Operations teams review related alerts and telemetry before opening an incident.

Integration scope to discuss

Monitoring platforms, infrastructure and application telemetry.

Enquire about Gahana.Observability →

Who it helps: IT operations & reliability teams

Gahana.Commander

Operate

Operational automationTurn approved operational procedures into repeatable workflows. Coordinate runbooks, include approval checkpoints and record actions so teams can manage routine tasks and remediation more consistently.

  • Runbook orchestration
  • Approval checkpoints
  • Action history and recovery planning
Explore Gahana.Commander

Example use case

An operator reviews a proposed remediation and approves a tested runbook; the result is recorded against the incident.

Integration scope to discuss

Approved automation tools and operational APIs.

Enquire about Gahana.Commander →

Who it helps: Infrastructure & automation teams

Gahana.Workanywhere

Workplace

Digital workplaceHelp employees access their workplace applications and Cloud PC services across locations. Connect access, onboarding and workplace service coordination around the needs of your workforce.

  • Digital workplace access
  • Cloud PC service coordination
  • Employee onboarding workflows
Explore Gahana.Workanywhere

Example use case

A new starter receives access to the agreed workplace services through a controlled onboarding workflow.

Integration scope to discuss

Identity, endpoint management and Cloud PC providers.

Enquire about Gahana.Workanywhere →

Who it helps: Workplace & end-user computing teams

Gahana.AI

AI

Knowledge & AI assistanceMake business knowledge easier to find and use. AI assistants help employees search approved information, prepare responses and complete routine tasks, with human review where needed.

  • Gahana AI Assistant
  • Gahana Knowledge Assistant
  • Human-reviewed task assistance
Explore Gahana.AI

Example use case

An employee asks a support question. The assistant retrieves relevant approved guidance, with escalation to a person when needed.

Integration scope to discuss

Approved knowledge sources, service records and identity permissions.

Enquire about Gahana.AI →

Who it helps: Knowledge workers & service operations

Gahana.Govern

Govern

AI governance & oversightKeep AI and automation accountable to business policies. Bring approval rules, human oversight and action records into connected workflows so teams can review what happened and who authorised it.

  • Policy & approval gates
  • Audit trails & evidence
  • AI oversight & recovery planning
Explore Gahana.Govern

Example use case

A proposed automated change is checked against policy, routed to an authorised approver and recorded with its outcome. The team can review the evidence and the recovery procedure where supported.

Integration scope to discuss

Identity permissions, Gahana.Commander workflows, service records and approved policy sources.

Enquire about Gahana.Govern →

Who it helps: AI owners, risk & governance teams

Gahana.Cyber

Secure

Security visibility & responseBring security information into the wider operational picture. Connect posture views, threat monitoring and response workflows to help teams understand exposure and coordinate action.

  • Security posture views
  • Threat monitoring integrations
  • Incident response coordination
Explore Gahana.Cyber

Example use case

A security alert is routed to the responsible team with asset context and agreed response steps.

Integration scope to discuss

Security tools and partner security operations services.

Enquire about Gahana.Cyber →

Who it helps: Security operations & incident response teams

Gahana.Analytic

Measure

Operational & business insightsUse service, operational and cost information to guide improvement. Dashboards help service owners review performance, understand usage and costs, and track actions over time.

  • Service performance dashboards
  • Operational maturity reporting
  • Cost and usage insights
Explore Gahana.Analytic

Example use case

A service owner reviews incident trends, expenditure and improvement actions in a regular service review.

Integration scope to discuss

Service, telemetry and cost data sources.

Enquire about Gahana.Analytic →

Who it helps: Service owners & operational leaders

MEET GAHANA · 70-SECOND INTRODUCTION

See intelligent IT come together.

Discover Gahana Unified Intelligence Platform and the services behind a more secure, connected operation.

Discuss GahanaExplore the eight modules →

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An example in practice

From an alert to a verified resolution

See how connected products can support a service issue, with people in control of consequential actions.

Illustrative workflowConcept example · not a live product screen
  1. 01

    Detect

    Gahana.Observability

    Surface an issue from connected telemetry.

  2. 02

    Record

    Gahana.ITSM

    Link an incident to the affected service and asset.

  3. 03

    Investigate

    Gahana.AI

    Retrieve relevant knowledge for the operator to review.

  4. 04

    Approve & act

    Gahana.Govern + Gahana.Commander

    Check the approval policy, then run an authorised, tested remediation.

  5. 05

    Verify

    Gahana.Observability

    Check whether service health has recovered.

  6. 06

    Review

    Gahana.Analytic

    Record results and identify improvement actions.

Shared controls: identity and access · approval policies · audit history · recovery procedures where supported. Product combinations and automation scope depend on the agreed implementation.

Architecture

How it all connects

A conceptual view of how Gahana supports SCP’s four service pillars. Connect alerts, incidents, assets and remediation actions in one traceable workflow, with linked records and shared context.

Unified customer & employee experience

  • Customer portal
  • Service desk
  • Self-service
  • AI assistant
  • Service performance dashboard

AI & Automation

builds the intelligence

Cybersecurity & Digital Resilience

protects the estate

Digital Workplace

serves the people

Intelligent Managed Services

runs the operation

Shared intelligence & orchestration core

Connected data. Coordinated workflows. Shared visibility.
  • Service catalogue & ITSM workflow
  • Unified asset & configuration data
  • Observability & AI-assisted operations
  • AI & knowledge engine
  • Workflow & runbook orchestration
  • Service performance & cost analytics

Security & governance across every product

  • Identity & access
  • Tenant data separation
  • Gahana.Govern approval policies
  • Audit trail
  • Recovery where supported
  • SLA governance

Integration with your existing environment — connector compatibility and third-party licences are confirmed during discovery

Customer environments

  • Cloud & on-premises
  • Endpoints & workplace
  • Security tools & partners
  • Business & AI applications
Explore the Operational Maturity Levels 0–6
Understand progress

Operational Maturity Levels 0–6

A proposed improvement framework, not a security certification or a validated resilience score. Each service is considered separately against agreed evidence and business needs.

  1. Reactive

    Issues are handled after they occur.

  2. Standardised

    Ownership, processes and service records are defined.

  3. Automated

    Repeatable tasks run through tested workflows.

  4. AIOps

    AI for IT operations helps correlate signals and support investigation.

  5. Self-healing

    Pre-approved fixes run within tested limits, with verification.

  6. Agentic operations

    AI coordinates bounded tasks under policies and oversight.

  7. Autonomous enterprise

    Long-term ambition for coordinated automation across services, with accountability.

Higher levels describe possible future operating models, not a claim that all Gahana products deliver them today. More automation alone does not establish resilience; recovery readiness, security controls and service outcomes also matter.

Start with your priorities

Your products. Your level of support.

Discuss the right combination of SaaS products and SCP services. We confirm availability, scope, integrations, licensing and support before you commit.

01 / Subscribe

Gahana SaaS products

Discuss an individual product or a connected bundle for your team to use.

Discuss a subscription →
03 / Operate

Managed services

Agree which operations SCP will run, the service hours, responsibilities and reporting.

Discuss managed services →

A tailored proposal will identify product subscriptions, implementation fees, third-party licences and managed-service charges, including any items bundled together.

Find your starting point with Gahana

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